LEGAL_PROTOCOL

Effective Date: January 1, 2026

CoreInfrastructureWorks, located at C. Tinache 2, Arrecife, Las Palmas, Espana ("we", "us", or "our"), is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Ley Orgánica 3/2018 de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).

1. Data Controller

The data controller responsible for your personal data is CoreInfrastructureWorks, C. Tinache 2, Arrecife, Las Palmas, Espana. Contact: [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Identity Data: Name, email address, phone number provided via our contact form.
• Technical Data: IP address, browser type, operating system, and usage data collected through essential cookies.
• Communication Data: Records of correspondence when you contact us.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent (Art. 6(1)(a) GDPR): When you submit our contact form.
• Legitimate Interest (Art. 6(1)(f) GDPR): For security, analytics, and service improvement.
• Contract Performance (Art. 6(1)(b) GDPR): To fulfill service agreements.

4. Data Retention

Personal data submitted via contact forms is retained for a maximum of 24 months from the last interaction unless a contractual relationship is established. Technical data from cookies is retained for 12 months.

5. Data Sharing

We do not sell your personal data. Data may be shared with:

• Hosting providers (EU-based) for infrastructure operations.
• Email service providers for communication delivery.
• Payment processors (Stripe) for transaction handling, subject to their own privacy policies.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of your personal data.
• Right to Rectification (Art. 16): Request correction of inaccurate data.
• Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten").
• Right to Restriction (Art. 18): Request limitation of processing.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interest.
• Right to Lodge a Complaint: File a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

7. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Contact for Data Protection

For any data protection inquiries, contact our designated data handler at: [email protected] or write to C. Tinache 2, Arrecife, Las Palmas, Espana.

Effective Date: January 1, 2026

This Cookies Policy explains how CoreInfrastructureWorks, located at C. Tinache 2, Arrecife, Las Palmas, Espana, uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us understand how you interact with our site and improve your experience.

2. Cookies We Use

• Essential Cookies: Required for basic site functionality (e.g., cookie consent preference). These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Analytics Cookies: Help us understand site usage patterns. We do not use invasive third-party tracking.

3. Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may impair site functionality. You may also use our cookie banner to manage preferences.

4. Third-Party Cookies

We may use embedded content from third-party services (e.g., Google Maps) which may set their own cookies. These are governed by their respective privacy policies.

5. Updates to This Policy

We may update this Cookies Policy periodically. Changes will be posted on this page with an updated effective date.

Effective Date: January 1, 2026

CoreInfrastructureWorks, located at C. Tinache 2, Arrecife, Las Palmas, Espana, operates a fair and transparent refund policy in accordance with EU consumer protection regulations.

1. Cooling-Off Period

In accordance with EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from a service agreement within 14 days of contract initiation, provided that work has not yet commenced. Withdrawal must be communicated in writing to [email protected].

2. Milestone-Based Refunds

For ongoing projects, refunds are calculated based on completed milestones:

• Pre-Development: Full refund minus administrative fee (10%).
• In-Progress: Refund for uncompleted milestones only. Completed work is non-refundable.
• Post-Delivery: No refund after final delivery and client acceptance.

3. Non-Refundable Items

• Domain registration and hosting fees already processed.
• Third-party software licenses purchased on behalf of the client.
• Work completed and approved during sprint reviews.

4. Dispute Resolution

If a refund request is denied, you may escalate the matter through the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/odr or contact the Spanish consumer arbitration board.

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern the provision of web development and related services by CoreInfrastructureWorks, located at C. Tinache 2, Arrecife, Las Palmas, Espana ("the Company", "we", "us", or "our"). By engaging our services, you ("the Client") agree to these Terms.

1. Scope of Services

The Company provides web development, API integration, cloud infrastructure, security auditing, and related digital services as outlined in individual project proposals and statements of work (SOW).

2. Project Initiation

Projects commence upon receipt of the initial deposit as specified in the SOW. The Company will provide a detailed project timeline, milestone schedule, and deliverable specifications.

3. Payment Terms

• Invoices are due within 14 days of issuance unless otherwise agreed.
• Late payments incur a 2% monthly interest rate in accordance with Spanish commercial law.
• All prices are in EUR and include applicable VAT where required.

4. Intellectual Property

Upon full payment, the Client receives full ownership of all custom code, designs, and deliverables created specifically for the project. The Company retains the right to use general methodologies, frameworks, and non-proprietary tools.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 24 months.

6. Limitation of Liability

The Company's total liability under any agreement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.

7. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, government actions, or infrastructure failures.

8. Governing Law

These Terms are governed by the laws of Spain and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Las Palmas de Gran Canaria.

9. Contact

For questions regarding these Terms, contact: [email protected] or write to C. Tinache 2, Arrecife, Las Palmas, Espana.